FAQs

Frequently Asked Questions (FAQs)

1. What age range are your products suitable for?

Our products are designed with children’s safety and enjoyment in mind. Each product includes an age recommendation on its product page. Always supervise younger children during playtime.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders. Delivery typically takes 5–8 business days after dispatch.

3. How long does order processing take?

We usually process and ship orders within 1–2 business days. Once shipped, you’ll receive an email with tracking details.

4. Can I track my order?

Absolutely! Email us at peekaroofriends@gmail.com with your order number and full name, and we’ll update you on your delivery status within 24 hours.

5. What is your return policy?

You can return any item within 30 days of delivery. Returns are free, and there are no restocking fees. Items must be in original condition and packaging. See our [Return & Refund Policy] for full details.

6. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and PayPal.

7. Are your products safe for children?

Yes, all our products are made from child-safe, non-toxic materials and are thoroughly tested for quality and safety.

8. How do I contact customer support?

You can reach us by email at peekaroofriends@gmail.com or by phone at +1 297 846 3225. Our team is available Monday–Friday, 9 AM to 5 PM (GMT).

9. Do you offer gift wrapping?

At this time, we do not offer gift wrapping services. However, our packaging is neat and kid-friendly—perfect for gifts!

10. Can I cancel or change my order?

If your order hasn’t been processed yet, we can cancel or update it. Contact us as soon as possible after placing your order.